Homework November 8th - 12th

Monday 8th
Client service
What is the importance of achieving client satisfaction?

What actions would you take if a client expressed dissatisfaction with a
treatment?

Which'legislation relates to client confidentiality? How is this implemented in your workplace?

What diagnostic procedures should be undertaken when assessing a client for a
body-toning treatment?

How can you ensure client satisfaction from the
treatment selected?

Tuesday 9th
Retail sales are important to support the salon treatment.
Describe a product that you have recently sold and how you
achieved the sale, discussing the selling techniques used.

Customers have rights! When selling products and services, which Acts do you
need to be aware of that affect the customer's legal rights?

As a service industry you must monitor your performance against an expected
standard of service. Feedback from clients is important to evaluate performance.
What methods can be used to gather client feedback and how may this information be
used to improve service?

Financial awareness
What is your organisation's expectations in relation to appearance, standards of work
and behaviour?

What action would be taken if these expectations were not fulfilled?

Wednesday 10th
What documents are required, legally or as a matter of company policy for:
• people in work
• disciplinary and grievance procedures?

What methods of communication are effectively used in the salon to guarantee
good working relationships and efficiency?

What are your company's procedures for stocktaking?

What is the importance of monitoring and maintaining stock levels?

Thursday 11th
How would you organise the effective promotion of a new electrical facial
treatment which is to be introduced to ensure maximum financial productivity?

List all the different methods of promotion and how these will be effectively planned
for.

What considerations will you need to take into account with regard to staff
training including, reception staff?