Saturday, November 08, 2008

Exercise


EXERCISE

CONTENTS

Introduction
Benefits of Exercise
Exercise and the Lymphatic System
Effects of Exercise
Exercise and Appetite
Warming Up and Warming Down
Rest and Recovery
Over exercising
Stretching Diagrams
Exercise Tips
Ageing and Exercise
Conclusion
Bibliography


INTRODUCTION
I will be looking at exercise and why it should be a part of each person’s everyday lifestyle. I will include benefits which give many great reasons why exercise is good for you, effects of exercise which looks into the burning of calories where I have also added in a table to show this and also how exercise works in with our lymphatic system. Also as part of this thesis I wanted look into making sure that when you are exercising you are doing it safely and not going to cause yourself injury. I’ve looked into things such as warming up and warming down and added stretches that you can do easily in your own home. I found some great tips too that are useful when exercising so I added those in as well. Exercise as we get older is very important for every person. I’ve looked into exercise and ageing to show the importance of it and some great exercises and sports that you can do when you are older. Exercise is something that I enjoy doing but I don’t really feel i know enough about it. I think it is interesting how it plays such an important role in keeping us well. As when I work out I don’t use a personal trainer, so thought that this would be a good way for me to gain some knowledge so that I can take all possible steps to make sure I don’t injure myself. Also calorie burning fascinates me and I really would like to find out how many calories I burn each day just from doing everyday activities.

Benefits of Exercise
Regular exercise should be a part of every person’s lifestyle
Benefits include:
a) Helps you feel good in mind and body
b) Its great fun and a good way of making new friends
c) it helps you feel more energetic
d) it helps you relax
e) It helps you get slim and stay slim
f) It helps you get suppler and more mobile as you get older
g) It helps strengthen your muscles, joints and even your bones
h) It improves the staying power of your muscles
i) it helps your heart work more efficiently, improves your circulation and helps protect against heart disease
j) It helps almost everything in your body work better
k) It needn't cost anything
l) It gets easier the more you do.

There are three major qualities that contribute to exercise
Stamina – this is being able to carry out an activity for a long period of time. Stamina depends on the efficiency of the lungs heart, blood vessels and the working muscles. The exercise needed for good stamina is called 'aerobic'. This is when you need to do an energetic work out that leaves you slightly out of breathe. It needs to last 20min or more as well.
Having good stamina lets you run or walk further more quickly, so if late for a bus it will make it easier to get their on time without being puffed out.


Strength – a certain amount of strength is needed to carry out everyday activities. It includes pushing, pulling and lifting. If you are in good shape and have sufficient body strength you are less likely to get sprains and strains.


Suppleness – this is the range of movement in a joint and it affects the body's movement and posture. If you have good suppleness you can avoid injuries when doing things like twisting your body or getting in and out of your car.

Exercise and the Lymphatic System
The lymphatic system works to remove bacteria and foreign material from the body. This helps to prevent infection and keep you staying well. However the lymphatic system can only flow round the body by movements such as large muscles contracting. This is why exercise plays a vital part in helping this system do its job. The harder you work your muscles the quicker the lymph flows to remove all the waste


Effects of Exercise
Being active and exercising is not only good for the heart and circulation but it can burn up many calories which results in maintaining or losing weight. If you eat more calories than you use then you will put on weight. Different activities burn different amounts of calories per minute. This table shows some daily activities and the amounts of calories used doing them.



Activity - Calories Used Per Minute
Sleeping - 1
Vigorous Housework - 1.5
Slow Walking - 4
Easy Cycling - 5
Brisk Walking - 5
Swimming - 7
Jogging - 12
Running - 20
Strenuous Work - 10

Exercise and Appetite
The metabolic rate is the chemical changes when the body converts food to energy. When we exercise this increases. Exercise can take away our appetite due to appetite depressant effects of the chemical substance produced in the body for 60 – 90 min after doing vigorous exercise.
Exercise has an ongoing reaction, for the next two hours after a two hour brisk walk you will continue to burn double the amount of calories normally burnt in the body. More demanding exercise such as running for half an hour can result in the calorie burning to last for five or six hours after exercise. If the intensity of the exercise is increased then so will the number of calories burnt.
Example:-

Speed - Calories burnt
30 min - 2 hours
Slow pace (2mph) - 120 - 145 - 480 - 580
Fast pace (4mph) - 180 – 215 - 720 - 860

The safest way to lose weight is to do so gradually. A reduction of 500 calories per day from eating and an exercise routine to burn 500 calories per day will have you losing weight safely.

Warming Up and Warming Down
The body will be less likely to suffer damage if it is warmed up before any activities you are going to do. A warm up can be anything from running on the spot to brisk walking or jogging. If your workout was to consist of using arms make sure they are warmed up to with maybe some arm swings.
At the end of your activities warm down by gradually decreasing the intensity of your activity. Stretching afterwards will help your body to not feel stiff and sore.

Rest and Recovery
After the body has had a workout it needs time to recover and let the muscles, organs and tissues have a renewed supply of oxygen and nutrients. Rest and recovery can be anything from having a day off exercising or giving your body a massage or light stretching.
If the body is not given enough time to rest and recover it will tire and your fitness will deteriorate. This is due to the body's energy stores not being replaced.

Over-exercising
It is possible to over exercise through not allowing enough time to recover between training sessions. This can happen at all fitness levels.
The common symptoms of over training can be....
a) Lack of energy
b) Excessive fatigue after a normal workout
c) Unusual irritability
d) Difficulty in getting to sleep or waking up early
e) Increase in infections resulting in sore throats, colds sore lips etc...
f) Dizziness experienced when standing up quickly
g) Aches and pains
h) Lack of progress in training

If you are experiencing any of these symptoms you could be over exercising so take a day or two off your training or maybe have a hot bath, sauna or a massage. When you do your training again reduce the intensity.

Exercise Tips
1) Well fitting, cushioned footwear with a good grip give stability and reduce the possibility of lower leg and back injuries especially with activities like running and skipping.

2) When taking part in aerobic-type workouts especially high impact ones make sure the floor is shock absorbing. Sprung wooden floors, floors with carpet or gymnastic mats are good to do workouts on.

3) Do not push yourself too hard as you build up fitness.

4) Always have a rest day between exercise sessions.

5) Do not exercise after a heavy meal or after drinking alcohol.

6) Drink plenty of water. Water keeps the body systems working efficiently. During an hour of general exercise about 1litre of fluid can be lost. If exercise is prolonged without fluid intake the exerciser will suffer dehydration. This will affect your performance and heath.

7) Cold weather should not stop you from exercising. Just make sure you are wearing suitable clothing and footwear. A scarf around the nose and mouth is a good idea as this will warm the air going into the lungs. This ensures the body is not chilled on the inside causing strain on the heart.

8) If you cant keep up your exercise and have a week or more off make sure you lower the intensity of workout the next time you do it. Make sure you are totally recovered from any illness you may have had.

9) If you suffer an injury while exercising then stop and apply a cold compress and keep affected area elevated. Seek medical advice if needed.

Ageing and Exercise
Many people believe that too puff when mildly exerted, become stiff and put on weight are things that will happen because you are getting older. In fact, these conditions are often the result of less activity in your life and loss of basic fitness. Therefore inactivity, not ageing, is the real enemy of many older people. This can result in premature weakness, being fatter, shorter, suffering from ill health, frustration, depression and being dependant on others. Moderate exercise combined with a healthy lifestyle may slow down the ageing process and add years to your life.

The body needs the heart and lungs to be regularly stimulated in order to extract oxygen from the air breathed in and to deliver it together with nutrients to the cells. The more active you are, the less likely you are to get ill from things associated with ageing. Research has shown that more active people have less chance of getting circulatory and respiratory disease, heart disease, hypertension and strokes. Inactive people have a higher chance of obesity, arthritis, osteoporosis, diabetes and neurological disease. Premature ageing from lack of exercise can also result in depression and early senility. With advice from your doctor, it is never too late to take up some form of exercise, even after years of inactivity. The body will respond to exercise at any time and at any age, provided the exercise is within your personal limits.

The importance of being checked out by your physician before you undertake any level of physical activity to which you are knew too is greatly recommended for those over 40. Under no circumstances should elderly be exposed to exercises or activates that are exhaustive or stressful. They should always exercise within their limits and never struggle to do more than possible.

Retirement is the time to relax without the stresses and strains imposed by work, but it is a mistake to take things too easily. Your aim should be to make yourself fitter than you were before retiring. Keeping fit does not mean you have to be wildly energetic. It means being physically active within your own limits, so that your joints are being well used, body strength is kept up and the brain remains stimulated with the feeling of well being. Activates such as bowling and ball room dancing will keep you supple and in good shape. Gardening can be another way of getting exercise. Digging and hedge cutting help maintain strength and balance, weeding keeps the joints flexible.
Aerobic exercises such as moderate cycling, walking and swimming are ideal. They assist in weight control, keep the heart and lungs in good order and help to keep the legs strong so you can get around with minimum effort. It is best for the older person to avoid jogging and running, as these can induce back and joint trouble.

Between 40 and 55 years
First of all get a check up with your doctor. Start with a progressive walking program and only after some time, when you are really walking fit, should you consider taking part in more intense exercise. Those under 50 may wish to progress to light jogging or running. Take care though as and older person can find jogging a stress and a strain on back ligaments, discs and vertebrae. Jogging and running, particularly on hard surfaces, can give knee problems and hip and foot injuries. Try alternating walking with short periods of gentle jogging to avoid these injuries and it will also help build up your aerobic fitness.

Over 55 years
Remember to get a check up from your doctor before starting exercise. Start with a walking program. Swimming, golf, cycling and stationary cycling are also good forms of exercise, but progressions should be gentle. Avoid vigorous exercise activities such as competitive games, jogging and running.

CONCLUSION

Exercise should be a part of every person’s lifestyle. Many reasons were given and all of them beneficial for you to stay well and fit so that you can enjoy life. Exercise and its effects on your calorie burning were shown in a table. All exercises burnt a different amount of calories depending on the intensity of them. It showed that we are burning calories all day long and even in our sleep. I found out that exercise helps with the rate your lymphatic system flows. Exercise gets it flowing quicker therefore getting rid of toxins from your body quicker and keeping you healthier. Exercise was shown to have many benefits to your body and mind, from young to old. Stretches were shown to reduce injuries and tips were included to make sure that when you exercise you are doing it safely. A lot of people may think that when they are older it’s not worth them exercising but I have shown many reasons on why exercise is important for people of all ages. Just when you are older you have a few restrictions to exercises that are safe and suitable for your joints and muscles.

Bibliography
Title: Exercise throughout Life
Author: Peter F. Williams

Web Site: http://www.activephysiotherapy.com.au/Sports%20Injuries/Warm_up_Stretching_and_Cool_Down.htm

Friday, September 12, 2008

Anatomy and Physiology - Spend some time looking at the following sites :)

This is a fantastic interactive site.
http://library.thinkquest.org/2935/Natures_Best/Nat_Best_High_Level/Page_Shells/Skeletals_Shell.html

Lung
http://www.britannica.com/bcom/eb/article/6/0,5716,50566+1+493...
An encyclopedic explanation of the functions of the lung and its different parts.

The Lungs
http://tqjunior.thinkquest.org/4245/lung.htm
Created by youth for the ThinkQuest organization challenge, this page provides a description of lung makeup, function, and even a diagrammed lung in motion.

Surfing Inside the Human Body
http://library.thinkquest.org/J001614F/
This fun and creative site has been put together by three youth through the Think Quest Internet Challenge; it is a great resource for basic information about the human body and its systems.

http://www.jhbmc.jhu.edu/CARDIOLOGY/rehab/exercise.chd.html
Look here for information such as the benefits of regular exercise, guidelines for safe exercise, and how to calculate your target heart rate.

A Change of Heart: Interactive Heart
http://www.mcall.com/special/heart/health.htm
Look here to find a great rendition of the heart that will respond to your control. Click on a number and it will tell you what that part is. Useful for diagramming or labelling the heart.

The Heart: An Online Exploration
http://sln.fi.edu/biosci/heart.html
The Franklin Institute's online exploration of the heart. Anything you ever needed to know about the heart and cardiac system can be found here. The site also includes some information about other systems and aspects of the body.

The Heart: An Inquiry About the Heart
http://www.smm.org/studio3d/julie/hearthome.htm
This is a great page, especially in the visual sense; it contains videos of a heart transplant and implant. A 3d tour through the heart, external and internal images of the heart can also be found here.

Tuesday, September 02, 2008

Colours and meanings

COLOR DICTIONARY
Everybody has a different viewpoint on what each color truly means!

Black - a protective color. It promotes resistance, power, obstruction, opposition, and enmity. Self-confidence, power, strength.

Blue - associated with the throat chakra. Peace, faith, aspiration, creative expression. Blue is cooling, soothing, lowers blood pressure, decreases respiration and astringent.

Brown - an earthy color, grounds, stabilizes and neutralizes.

Gold - principal property is in strengthening and amplifying.

Green - the color of the heart chakra. Green is the color of nature, balance, growth, calming and healing. It also: soothing, relaxing mentally as well as physically helps those suffering from depression, anxiety, nervousness.

Indigo - governs the chakra that controls the pineal gland. Indigo is sedative and calming, can awaken devotion and intuition.

Lavender - the color of equilibrium and it helps with spiritual healing.

Lemon - obtained by combining green and yellow. Lemon is vitalizing and stimulating.

Magenta - the color of the highest order, connected with spirituality, meditation, and letting go.

Orange - associated with the spleen chakra. Orange promotes happiness and joyousness. It also: energizes, stimulates appetite and digestive system

Peach - used for peace, truth, and balance.

Pink - used in diet therapy as an appetite suppressant, relaxes muscles, relieves tension, soothing.

Purple - a combination of red and blue. Purple is the color of anger, divinity and royalty.

Red - associated with the base chakra. It promotes vitality, strength, sexuality, courage, willpower, and alertness.Red is a stimulating color. It also: stimulates brain wave activity, increases heart rate, respirations and blood pressure, excites sexual glands.

Silver - the color of peace and persistence.

Turquoise - soothing, purifying, and calming.

Violet - the color of the crown chakra. It is the color of dignity, Purification, honor, self-respect, and hope. It also: suppresses appetite, provides a peaceful environment, good for migraines.

White - strengthening, cleansing and purifying.

Yellow - associated with the solar plexus chakra. Yellow stimulates mental ability and concentration, and aids detachment. It also: energizes, relieves depression, improves memory and stimulates appetite.
website: http://www.beautynz.org.nz/

Take time to locate the latest Code of Practice - NZBTA in the classroom, and make sure you read it thoroughly, you will be tested on it over the month of November.

Report due on the Importance of safe and hygienic working practices for mechanical and electrical treatments

Read the post below and use it along with the New Zealand Beauty therapy code of practice document in the classroom to put together your report :)

ELECTRICAL AND MECHANICAL TREATMENTS FOR THE FACE AND BODY
Electrical and mechanical treatments produce intensified results in a short period of time compared with those that can be achieved manually.
HEALTH AND SAFETY

Do not:
1 use equipment from a socket where the mains lead is likely to be over-stretched
2 use a twisted, torn flex or cable
3 handle plugs or sockets with wet hands
4 overload a socket.
General electrical safety precautions
The following safety guidelines should always be followed:

• Always keep water away from electrical equipment to avoid electrical shock.
• Avoid trailing wires, to prevent damage to the machine and personal injury caused through tripping over them.
• Always check that the current controls are at zero before treatment commences to avoid accidental current transfer.
• Store and place all equipment on a sturdy surface.
• Position equipment so that the current intensity reading is clearly visible.
• Check the performance of the machine on yourself if possible before use on a client, to make sure it is in good working order.
• Sufficient plug sockets should be provided to avoid overloading and possible fire.

HEALTH AND SAFETY
A fire extinguisher must be available to deal with electrical fires. This will usually be of a dry powder type.

HEALTH AND SAFETY
Infrequently used equipment should be tested every 12 months
Frequency used equipment should be checked every 6 months

Contra-indications
The following contra-indications are relevant to all electrical therapy treatments:

• cuts and abrasions: if the skin is broken, the electrical current will concentrate in that area as body fluid is a conductor of electricity
• severe bruising
• skin disease/disorder
• recent scar tissue: scar tissue will have less strength than healthy skin; avoid treatments that will involve stretching the skin
• inflammation or swelling of the skin
• operation in the treatment area: if recent, wait for 6 months
• high or low blood pressure
• circulatory disorder
• defective sensation
• metal plates or pins (including all jewellery) within the treatment area
• heart valve dysfunction
• electronic implants
• spastic condition: dysfunction of the nervous system.

If you are unsure about the suitability of a client’s skin sensitivity, perform a skin sensitivity test. This is necessary to test if the client’s sensory nerve endings are responsive to stimuli such as heat and touch.

Electricity at Work Regulations 1989
All electrical equipment in the workplace should be tested every 12 months by a qualified electrician. A safety checklist of electrical equipment may include the identification of the following potential hazards:
• exposed wires in flexes
• worn cables
• overloaded sockets.

Skin sensitivity test

Using a sharp and smooth object, lightly stroke over the skin (usually the limb). Hold a test tube containing warm water followed by cold water next to the skin. Ask the client to differentiate between the different sensations.

Safety in beauty salons

The following highlight some of the hazards that may exist in a beauty salon. As a starting point use the blank sheet provided in this pack and carry out your own simple risk assessment.

Main Types of Hazard Slips, trips and falls

Most accidents occur when staff trip over trailing leads and uneven floor surfaces, or fall when trying to reach items e.g. by standing on chairs.

Managing the Risk Fasten cables and leads securely or re-route overhead if possible.

Keep passageways, workstations, and stairs clear.

Clean up spillages immediately.

Provide adequate lighting.

Fire: obstructed exit routes, for example by stock, can prevent escape and provide fuel for fires. Many products used in beauty treatments, particularly aerosols, are highly flammable and potentially explosive if exposed to high temperatures.

Managing the Risk: Keep all escape routes and fire exits clear, and make regular checks to ensure this is the case. Store products, particularly aerosols, away from naked flames or sources of heat, at or below room temperature and in a dry atmosphere. Do not use portable gas heaters as they have a naked flame. Switch off and unplug all electrical appliances at night. Make sure employees are aware of the action they must take in the event of a fire.

Electrical Safety: Many of the electrical appliances used in beauty salons are subjected to considerable wear and tear.

Managing the Risk: Devise a system for regularly checking all portable electrical equipment, such as depilation equipment, sunbeds, wax pots etc. and for marking faulty equipment and preventing its use until repaired. Keep a maintenance log for electrical equipment. Provide adequate sockets at every workstation, do not overload sockets and avoid the use of adaptors.

Hazardous Substances: Some of the preparations and products used in the beauty salon contain harmful substances which can cause both skin and respiratory problems. Products used for cleaning can also be hazardous.

Managing the Risk: Make a list of all hazardous products used in the salon and obtain hazard data sheets from the manufacturers. Store and use all products in accordance with manufacturers instructions. Take care when disposing of surplus/out of date stock, following manufacturers guidance or return to manufacturer. If signs of dermatitis or asthma are detected suitable action should be taken to minimise the problem e.g. provide barrier creams and gloves, improve ventilation and monitor to ensure gloves etc. are used. Train staff in the safe use of chemicals.

Hygiene: There is risk of transmission of infection when using equipment and products on different clients.

Managing the Risk: Make sure 'hard' re-usable equipment such as tweezers and cuticle knives can be sterilised between use on clients by a glass-bead steriliser or an autoclave.

Please Note 'Ultra-violet sterilisers' DO NOT sterilise. Ultra violet light has disinfectant properties only. Use disposable products where possible e.g. sterile disposable needles for electrolysis and orange sticks for manicures, to avoid the need to sterilise such equipment between treatments. Provide 'sharps' boxes for disposal of needles, blades etc. 'sharps' boxes should be disposed of by a registered waste carrier. Use techniques which prevent cross contamination of creams, make-up products, wax pots etc. Never re-filter depilatory wax. Thoroughly cleanse brushes, sponges, towels etc. between uses.

Sunbeds: There are recognised health risks associated with exposure to ultra-violet light. If the sunbed is not properly maintained there may be a risk of electric shock and fire.

Managing the Risk: Make sure the sunbed is regularly serviced and maintained. Keep maintenance records. Make sure that the sunbed can be electrically isolated and that there is an emergency cut out switch provided for the client's use. Make sure that the sunbed has an effective timer fitted, and that there is a facility in the room for the client to summon assistance in the event of an emergency. The door of the room containing the sunbed should be capable of being opened from the outside should an emergency occur. Train the staff about the hazards associated with ultra-violet light emitted by sunbeds and control their exposure to it in the working environment. Have potential customers complete a medical questionnaire prior to their first use. Keep records for each client, advise them of the health risks involved, and precautions they should take when using the sunbed. Give clients instruction on how the sunbed works, its safety features and the duration and maximum number of visits they should make each year. Provide advisory notices in the sunbed room. Ensure you inform customers to reduce exposure time and by how much when bulbs are replaced. Provide suitable eye protection for clients. Make sure that the sunbed and eye protection provided are thoroughly cleaned between use.

Guidelines for Establishing Beauty Therapy Businesses:

Although there are no regulations regarding the set up of beauty therapy businesses, the following guidelines will help ensure that minimum hygiene practices are adhered to:

Wash hand basins with hot and cold running water are placed in every treatment room with soap and paper towel supplied (a building consent will be required for plumbing).

Floors, walls and ceilings in treatment rooms are of such materials that they are able to be easily cleaned and maintained in good condition.

Adequate ventilation is available in treatment rooms.

All towels, face cloths, robes etc are used only once per customer and then soaked in hot water and a bleach based product before washing in hot water and detergent.

All bed coverings, pillow cases, blankets etc unless covered with single use liners, are to be used once per customer and then either dry-cleaned or washed as described for towels etc.

Adequate lighting is installed so that there are no shadows cast.

The amount and type of client and staff toilets meets the requirements of the local district council building code.

All equipment used in the course of beauty treatments needs to be either sterilised in an appropriate manner or be single use and thrown out after use.

No animals are allowed on the premises unless they are a companion (seeing or hearing) dog.

Also read the information on pages 233 and 235 of your text book

Wednesday, August 27, 2008

Homework due in September

Due September 25th

"Report due on the Importance of safe and hygienic working practices for epilation"

Guidelines for the Safe Piercing of SkinDate of publication: October 1998

Click on the link, Guidelines for the Safe Piercing of when the page opens scroll to the bottom and open the PDF file, read it and produce your report from the information included in it.




An example of a grievance policy:

Grievance Policy

What is a Grievance


a) A grievance is a concern, problem or complaint which may relate to your work, your working environment or your working relationships. A grievance procedure lets you make complaints, or raise problems.

b) Most problems that are encountered in the workplace can be resolved informally between you and your line manager. Having said this, there is a formal procedure that can be followed if it cannot be resolved informally.

c) If your grievance is about a breach of our equal opportunities policy such as victimization, bullying, harassment or discrimination, you should refer to the NZ Equal opportunities policy.

The Grievance Procedure


Informal stage: As most complaints and grievances can be resolved informally by discussion with your immediate manager, the first stage in dealing with most problems is to book a meeting with them and talk about it. Dealing with problems in this way can often lead to a quick resolution, as your manager may be able to resolve the matter directly.

Stage 1: Sometimes you may not be able to resolve your grievance informally or the matter may directly concern your manager and you may not feel that it is appropriate to raise it with them. In these circumstances you should raise the matter in writing with your salon owner. You are likely to find it helpful to raise any grievance as soon as possible after the event giving rise to your grievance (I suggest that it should normally be raised within 2 weeks). A "hearing" meeting will/should then be arranged to discuss the matter. Wherever possible, the "hearing" should/will be scheduled to take place within 10 working days of your written grievance being received. You will be invited to attend that "hearing" meeting to present your complaints and should bring with you any documents or witnesses you intend to rely on.

When lodging a grievance - You should:


a) make clear that it is a formal complaint;
b) give as much detail as possible about your complaint;
c) sign and date your letter

· If you feel that the grievance procedure isn't appropriate in your circumstances or has not met a satisfactory outcome, you could contact an employment lawyer, stating that you wish to make a complaint and why the procedure would not be workable in your case.


· At any stage of the grievance procedure you are entitled to be accompanied by a companion. This can be a family member, friend or fellow employee of your choice. In most cases you may confer with your companion during the course of the meeting, and he/she may address the meeting but may not answer questions on your behalf.

· At each formal stage of the process records will be kept detailing any evidence collected, interviews conducted and decisions made. These notes are a record of the main points discussed in the meeting. A copy should be sent to all present to ensure accuracy.

Homework due 30th August

Module 29: Due 30th of August - (Will collect Monday the 1st September, if it hasn't been emailed)

Knowledge compedencys: From handbook

Read Book chapter: Promote additional producat or services to clients Pages 38 to 53, then anser questions of Page 53

Answer the following three question:
State two factors to be considered when planning and implementing promotional activities
What is a grievance
What is a grievance policy document, where should it be found in a salon and what does it outline